Contact Us

As we are an internet retailer, our primary communication route is via email. However, before contacting us we ask that you read the updates below which may answer your questions:

Order Processing and Delivery Timeframes:

Delivery is usually within 3-5 working days depending on the shipping service used. If for some reason, there is a delay despatching your order we will endeavour to inform you of this within 2 working days.

Availability of Products:

Any products currently showing as out of stock will be switched on as soon as they become available.

Customer Services:

Our Customer Service Team aim to answer all emails within 48 hours, excluding weekends. Our phone lines are open 9am - 3pm.

Our FAQ page may be able to answer your question, so please feel free to check that first.

If your question relates to an order already placed, we would ask that you include your order number in your email so we can track your order more effectively.

You can contact us using the form on this page or using the email address info@vetuk.co.uk